Incit Technology ITIL Page

CONFERENCE & EXHIBITION 2006

Theory into Practice

13th to 15th November 2006

Hilton Metropole, Birmingham

Free introduction to ITIL

ITIL

'It is essential that we recognise that ICT systems are crucial, strategic, organisational assets and therefore organisations must invest appropriate levels of resource into the support, delivery and management of these critical IT services and the ICT systems that underpin them. However, these aspects of IT are often overlooked or only superficially addressed within many organisations.'

The ongoing increase in complexity, size, reach, mobility and business criticality of ICT systems are providing IT managers and their organisations with ever increasing challenges, and a growing need for more sophisticated and higher quality IT services to be delivered within tight financial constraints.

Achieving this is not easy and is not simply about introducing new technology and tools.

It involves developing, implementing and optimising effective processes, and the right attitudes and understanding within everyone throughout the organisation. It is this that ITIL assists with by providing a proven, documented and common sense framework of defined functions, processes and roles relating to planning, delivering and managing IT services in support of business needs.
	ITIL breaks IT service management down into specific functions and the tasks within these. It provides a common language for and a clear definition of what IT service management is, that can be used throughout an organisation. It then offers documented best practice approaches to effectively delivering and optimising these tasks and functions.

ITIL is globally accepted and has been adopted by many many organisations worldwide and it is used by and has been contributed to by some of the leading IT organisations worldwide including Microsoft, IBM, HP. Standards are maintained at the highest professional levels through qualifications, and other accreditation processes, and ITIL is anticipated to form the basis for a future ISO standard for IT Service Management.

While all aspects of ITIL need considering the core of ITIL is the Service Delivery and Service Support modules, which look at the day to day management of IT services to the end user and organisations. It is these that Altiris software is certified in supporting, and implementing a combination of the ITIL best practices and Altiris software can improve service delivery, reduce costs, and increase productivity dramatically.

ITIL Links

Free Introduction to ITIL booklet

Where to get ITIL documents

ITIL examining bodies and training

ITIL User groups

Demo of ITIL Service Support CD

Demo of ITIL Service Delivery CD